Privacy Policy

At RO – Designs, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or purchase furniture from us. By using our services, you agree to the collection and use of your data as outlined in this policy. 

1. Who We Are 

RO – Designs is a furniture retailer based in the UK. We provide high-quality furniture products to customers through our website and physical stores. Our goal is to provide an exceptional customer experience while respecting your privacy and complying with the UK’s data protection laws. 

2. Information We Collect 

We may collect the following types of information: 

  • Personal Identification Information: Name, address, email address, phone number, payment information, and any other details you provide when placing an order or contacting us. 
  • Technical Data: Information related to your device, such as IP address, browser type, operating system, and location data when you access our website. 
  • Transaction Data: Payment history, product details, and order status information when you make a purchase. 
  • Communication Data: Any correspondence with our customer service team or through feedback forms. 

3. How We Use Your Information 

We use your information for the following purposes: 

  • To process and fulfill your orders, including sending confirmation emails and updating you on the status of your purchase. 
  • To communicate with you regarding customer service inquiries, order updates, and promotions. 
  • To improve our website, products, and services based on your feedback and usage patterns. 
  • To comply with legal obligations and enforce our terms and conditions. 
  • To send you marketing materials or offers (if you have opted in to receive them). 

4. Legal Basis for Processing Your Data 

We process your personal data based on the following legal grounds: 

  • Contractual Necessity: To perform our contract with you when you place an order or engage in any transaction with us. 
  • Legitimate Interests: To improve our services, conduct business activities, and communicate with you. 
  • Consent: When you opt-in to receive marketing communications from us. 
  • Legal Obligation: To comply with legal requirements and regulations. 

5. How We Share Your Information 

We may share your information with: 

  • Third-Party Service Providers: We use trusted third parties to process payments, fulfill orders, and deliver products. These service providers are bound by strict contractual obligations to safeguard your data. 
  • Legal Authorities: We may disclose your information to comply with legal obligations, such as responding to lawful requests from government authorities or law enforcement. 

6. Data Retention 

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. If you request that your data be deleted, we will comply unless we are required to retain it for legal reasons. 

7. Your Rights 

Under the UK’s Data Protection Act and GDPR (General Data Protection Regulation), you have the following rights regarding your personal data: 

  • Access: You have the right to request a copy of the personal data we hold about you. 
  • Correction: You can request that we correct any inaccurate or incomplete information we hold about you. 
  • Deletion: You can request that we delete your personal data, subject to certain legal exceptions. 
  • Restriction: You can request that we limit the processing of your data in certain circumstances. 
  • Portability: You have the right to request that your data be transferred to another organization. 
  • Objection: You can object to the processing of your personal data, particularly in relation to marketing communications. 

To exercise your rights, please contact us at [insert contact information].

8. Security of Your Data 

We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. However, please be aware that no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. 

9. Cookies 

Our website uses cookies to enhance user experience. Cookies are small files stored on your device that help us remember your preferences and improve the functionality of our website. You can manage cookie preferences through your browser settings. 

10. International Transfers 

We do not transfer your personal data outside the UK or the European Economic Area (EEA). If we do need to transfer your data to a third country, we will ensure that adequate protections are in place to comply with data protection laws. 

11. Changes to This Privacy Policy 

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. We will notify you of any significant changes by posting an updated version on our website. Please review this policy periodically. 

12. Contact Us 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: 

RO Designs 
Unit 8, Courtyard 3, Wentworth Road, Mapplewell, Barnsley, S75 6DT 
[email protected]
ro-designs.co.uk